All the partners and employees must inform every customer that:
Every customer may register his complaint and grievances to the email of Customer Interface Group of Aala Co. Pvt. Ltd. through sending e-mail at ‘care@aalaindia.in’, by compulsorily quoting his Customer Identity Number (CIN) + File Number (FLN)”. The complainant’s immediate contact number should be necessary with complaint. The complainant would be issued his Complaint Number immediately from the Customer Care Cell.

Service Level Guarantee: The complaining customer shall be responded within 7 working hours by the CCC (customer care cell), otherwise the complaint shall be escalated to the Principal Consultant at the concerned Circle Office and after 14th working hour the said unresolved complaint shall be shoot up to the Chief Consultant at National Office and at the lapse of 21st working hour, the complaint shall be escalated to the Chairman of the Board of Directors of Aala Co. Pvt. Ltd.

However, complaints of highest emergency shall be attended immediately by the Head Consultant of related Regional Office.